As soon as the requested document has arrived, you will be informed via the e-mail address provided in your user account. In accordance with the regulations of the lending libraries, certain documents can only be viewed at the National Library. Other works can be collected directly from the loans desk.

Due to copyright restrictions, most articles from journals and books are only available in print and are sent by post. The digital transmission of these documents is prohibited in most cases.

The documents are usually available for a period of three weeks, starting on the day the books arrive at the National Library. This period may be extended in special cases in accordance with the specific provisions of the lending library.

Borrowed items must be returned at the loans desk of the National Library and not through the self-service return stations.

Every order placed via interlibrary loan is subject to a fee. Each document is charged at €5, except for documents from non-European libraries, which are charged at €25 per unit. Invoices are sent by e-mail. You are responsible for any damage, loss or theft of the borrowed items.

Some types of documents are not authorised for interlibrary loan. This includes documents that are available in libraries of the bibnet.lu network, reference works, rare or valuable books, books before 1900, works that serve special purposes such as entertainment literature, self-help books, travel guides, linguistic educational materials, recently published books and complete issues and volumes of a journal.